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Orders & Returns

Budbee goes both ways! We don't only deliver your parcels — we make sure you can return them too.

Returns with Budbee are easy, whether you want us to pick up the parcel at your doorstep or drop it off at a Budbee Box.

How does it work?

  1. 1

    Choose Budbee when making your payment at your favorite shop.

  2. 2

    We'll send you an sms with a tracking link and a delivery code.

  3. 3

    You use the code when you pick up your parcel without having to waste a second standing in line at the post office.

Easy Returns

1.

Budbee goes both ways! If you need to send something back, go to your order in the Budbee app and click the “book return” button.

2.

Choose if you want the parcel to be collected at your doorstep or if you want to return it in a Box. Then, pack the items and make sure the package is properly sealed.

3.

If you choose Box, you will get a pin code from us and have 1h to get to the location to leave the parcel. Did you miss it? Don't worry; you can book a new time slot in the app.

4.

Did you want the parcel to be collected at your home? Use the app and book a pick-up time; choose if you want to hand it over in person or want it collected at your doorstep.